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Client Partner

Client Partners (fka Account Executives) on the Trade team work to retain and grow spend for our top priority interior design and architecture firms across the country by building relationships with and delivering value to key stakeholders at these firms, such as Principal designers, junior designers, design directors, creative leads, and various members of purchasing and procurement teams.  

As a Client Partner located in London, you will be responsible for working with a book of business of roughly 150 accounts and hitting quarterly quota requirements from this book. You’ll also be tasked with educating clients on new product features on the 1stdibs platform as well as the benefits and resources available to these firms as members of the Trade program. 

You will conduct Seasonal Business Review is, complete account mapping exercises, and work to gain visibility into your accounts’ projects and identify opportunities to sell. 

The role is perfect for someone who has an interest in design. You will be a self-starter who can jump in without being asked, who is adaptable to change, and who is comfortable in a startup environment– ready to roll up your sleeves, jump in the trenches, and wear multiple hats when necessary. Our ideal candidate will thrive in a constantly-changing setting, and can grow into other roles as we expand. 

The role will be posted from 13th September 2019 to 11th October 2019. All qualified candidates should apply. Competitive salary applies.

 

What you’ll do:

  • Own and work towards a quarterly quota of spend for your book of business
  • Capture and grow customer loyalty by clearly understanding how 1stdibs adds value to their firm
  • Conduct regular in-person meetings and calls to educate account members on how to utilize features and tools on our site
  • Serve as an internal advocate for your firms for product feedback, editorial opportunities, event invites, etc. 
  • Track conversion of Rewards members who level-up to the next Rewards tier and proactively monitor repeat spend to prevent Rewards churn
  • Leverage historic spend data to identify additional spending opportunities 
  • Identify book segments and develop tactics and messaging for each segment alongside your manager
  • Use sales enablement tools to manage email and phone outreach
  • Possible travel into market and meet with clients in person

What you'll bring:

  • Effective communication skills in person, over email, and web meeting
  • Timely and thoughtful proactive outreach and follow-up in order to create trust and strong relationships with your accounts 
  • Experience presenting to senior level contacts within industry leading organizations
  • Excellent time management and organizational skills + ability to manage competing priorities
  • Ability to map decision-making processes within a complex organization
  • Ability to identify and overcome objections throughout the full sales cycle
  • Works well in a team based environment
  • Bachelor’s degree or equivalent

Not a requirement, but a huge plus: 

  • A passion for interior design, art, objects d’art, decorative arts, or architecture and an ability to communicate with clients on these subjects