Careers at 1stdibs
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Dealer Account Manager

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Ebay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

 

At 1stdibs, our dealers are our strategic partners and this job plays a critical part in building and maintaining these important relationships. We are looking for a highly motivated, organized and resourceful individual to lead dealer relationships. The ideal candidate is an advocate for our dealers, someone who has had experience with antique and vintage merchandise, a quick-thinking problem-solver, and a patient and collaborative team member. This person must love working with people to build and maintain accounts and must be able to remain professional and helpful under pressure. 

What you'll do

  • Act as the key link between dealers and 1stdibs
  • Develop and maintain excellent relationships with new and existing dealers, including proactively delivering feedback and best practices
  • Identify opportunities and implement strategies to help increase dealer success; meet or exceed KPIs related to dealer satisfaction and growth
  • Drive dealer satisfaction by delivering excellent service on all dealer interactions
  • Understand and devise methods of tracking and meeting the needs of our audience and dealer; keep current on the competitive landscape
  • Develop deep subject matter expertise on dealer products
  • Play an instrumental role in ensuring that 1stdibs maintains its integrity by influencing the merchandising and inventory mix of our verticals
  • Objectively assess merchandise mix and sales results in an attempt to constantly improve assortment
  • Aid in explaining and enforcing 1stdibs' internal policies

Who you'll bring

  • Minimum 2 years work experience in the vintage and antique world 
  • Business-to-business account management, business development or sales experience a plus
  • Knowledge of and experience with dealers and luxury products
  • Superb attention to detail and organization
  • Proven track record of meeting and exceeding KPI/quotas
  • Ability to multi-task and work well in a self-directed, fast-paced environment where priorities change quickly
  • Demonstrated ability to influence internal and external decision makers
  • Excellent writing, speaking, presentation and computer skills, including Word, Excel, and PowerPoint; ability to articulate ideas clearly and appropriately based on the audience
  • Experience working in e-commerce companies a plus
  • Salesforce.com proficiency a plus