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Director, Luxury Client Sales

At 1stdibs we are client-obsessed and looking to add a Director of Luxury Client Sales to continue to create an unrivaled and personalized luxury online shopping experience. You will be responsible for elevating the 1stdibs client journey through management of 3 unique teams: account management business development and proactive support. The focus will be placed on growth and retention of existing high-level and high-frequency shoppers (account management), developing potential new high-level shoppers into high-frequency shoppers (business development) and proactively closing specific orders (proactive support).

This will involve creating and implementing the strategy, building and leading the team to achieve challenging sales and service targets, launching new initiatives and processes, scaling across, building and investing in the team culture, hiring and developing top talent, and collaborating with various teams and leadership.

To be successful in this role you will have an operational and commercial mindset with a deep knowledge of sales and service in a luxury digital, high-growth setting. You will have a proven track record working and nurturing sales and account management teams that have a nuanced and high-touch client life cycle. You’ll have the capability to develop strategies and actions to enable the achievement of sales and service targets, but most importantly, you’ll be committed to developing and motivating your team to create a high performance and positive culture.  In exchange, you’ll be given the opportunity to work with, and learn from, some of the most passionate, driven and creative people assembled under one roof.

 

What you’ll do

  • Build out a strategy and operational plan for your teams, setting goals and KPIs, to ensure best-in-class clienteling and sales generation. You’ll regularly report against KPIs, suggesting recommendations and a plan to drive improvement
  • You’ll inspire, lead and develop three unique teams, engaging them with the overall strategy and ensuring regular and clear communication
  • Your focus will be on coaching sales, clienteling and account development techniques to grow and retain our high-level clients
  • Provide innovative, scalable solutions including data management, pipeline management and sales processes to achieve team goals
  • You’ll influence and collaborate with internal leadership and wider teams to facilitate discussion and decisions to improve overall client experience and create team-wide best practices
  • Develop a structured and consistent program of training & development activities to support team growth and progression of individuals

 

What you’ll bring

  • 8+ years of relevant professional experience, 3-4 in sales or account management leadership
  • Experience within a digital/e-commerce company and a firm understanding of the online shopping experience
  • Experience in a high growth company or change management
  • You’ll have experience  leading teams as well as managers, with a proven track record of exceeding client and sales targets
  • You’ll be able to demonstrate a client-centric approach with excellent service skills and relationship building ability
  • You’ll be a natural leader with experience of people management, coaching and developing a team to build a high performance culture
  • You’ll have excellent interpersonal and communication skills, with an ability to build relationships across all levels of the organization
  • You’ll have a collaborative approach to teamwork, and a flexible working style, together with excellent interpersonal and communication skills
  • Analytical and able to make data-driven decisions
  • Comfort with Salesforce or similar CRM
  • Bachelor's Degree

 

1stdibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world's leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

 

 

1stdibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.