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Marketplace Trust Associate

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers & consumers to find antiques, vintage furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stdibs is a unique blend of expert curators & seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect,, Shutterfly, & Twitter.

1stdibs is seeking a Marketplace Trust Associate. This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. This position is designed for a new/recent graduate or post-graduate professional with 1-3 years’ work experience.

What you’ll do

  • Execute and help to refine fraud prevention and order triage activities
  • Review and respond to customer disputes, including chargebacks
  • Serve as a point of escalation for front-line teams, including Support
  • Interpret and enforce 1stdibs policies for buyers, dealers, and internal 1stdibs teams
  • Develop and execute internal and external processes for responding to policy violations
  • Contribute to the development of policies and features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs

What you’ll bring

  • 1-3 years’ professional work experience
  • Experience and/or interest in fraud prevention, investigation, or risk management in e-commerce
  • Excellent verbal and written communication skills
  • Web savvy with strong analytical and research skills
  • Exceptional judgment and critical thinking skills
  • Can set work priorities in ambiguous and rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Experience with luxury goods is a plus
  • BA/BS degree
  • Flexibility to work a weekend shift is a plus