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Private Client Services, Senior Sales Associate

We are seeking a Senior Sales Associate to join the 1stdibs Private Client team, a specialist sales team that interacts with our most discerning clientele.  The Senior Sales Associate will cultivate their own book of business while providing order-related support to high net worth purchasers.

A successful candidate will have 3-5 years of sales experience with a high net-worth clientele, ideally within e-commerce. While sales and service interactions are tailored to the needs and interests of each purchaser, we are also seeking candidates with a structured, data-driven approach to sales. Comfort with change, the ability to multi-task, high emotional intelligence, and strong critical thinking skills are essential to success.

 

What you'll do

  • Manage and grow a book of VIP Buyers, driving repeat purchase through service excellence
  • Engage new-to-1stdibs buyers to identify and remove friction in the purchase process; shepherd these buyers through their first several purchases to build loyalty
  • Liaise with 1stdibs dealers to negotiate on behalf of clients and improve purchase conversion rates
  • Support all pre-and post-purchase service requests to deliver on the 1stdibs brand promise
  • Manage all service and sales activity within Salesforce

 

What you’ll bring

  • Demonstrated track record of success in luxury sales roles, preferably roles requiring phone-based sales and service interactions
  • Understanding of when and how to engage with buyers based on where they are in the purchase decision; good instincts about how to “close the deal”
  • Ability to build buyer loyalty to increase repeat purchase over time
  • Disciplined, repeatable sales process.  Familiarity with CRM platforms such as SalesForce
  • Excellent written and verbal communication skills, and a demonstrated ability to build relationships with clients & peers
  • Experience with the fashion and jewelry verticals is preferred


1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion, and fine art.
 
Backed by Benchmark Capital, Index Ventures, Spark Capital, and Alibaba Group, 1stdibs is led by a team of expert curators and seasoned internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, and Twitter.