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Senior Operations Manager

Our Trade team works with the world's most exciting design firms and we are looking for a Senior Manager of Operations to join this growing and dynamic team.  The Senior Manager will partner with leadership on a wide variety of initiatives from broad sales strategies to tactical operational improvements.  This role is highly cross-functional in nature; in it you will liaise with sales, human resources, marketing, product, finance, legal and analytics.  

To be successful as the Senior Manager of Operations, you will need to be skilled in conducting detailed analysis of sales data, to identify key insights, to make thoughtful recommendations, and to present findings to leadership.  You will also be able to bring structure and organization to a fast-paced, quickly growing organization by defining, documenting, and improving processes.

You will love this role if you are passionate about a start-up environment; ready to roll up your sleeves, to jump in the trenches and do the work. Our ideal candidate will thrive in a constantly-changing environment and in successfully engaging decision makers, whilst also having a passion for implementing process.


What you’ll do

  • Execute on a wide variety of initiatives from broad sales strategies to tactical operational improvements
  • Develop, document, and implement workflows to enhance organizational effectiveness
  • Project manage the quarterly process of developing sales quotas, assigning accounts, and drafting incentive contracts for the sales team
  • Review sales member individual performance, trends in overall trade sales, customer segments, and performance of campaigns, messages and tactics in driving sales
  • Contribute to the optimization of Salesforce, develop end-user training, and partner with sales leadership to help drive adoption
  • Work with multiple stakeholders across the organization (sales, human resources, marketing, product, finance, legal, and analytics) to recommend and implement changes to sales operations processes and reporting utilizing Salesforce and other tools
  • Create and manage dashboards and reports for the sales organization (e.g., Salesforce, Looker)
  • Analyze sales data using flexible, assumptions-based models to identify key insights, provide recommendations, and inform decisions
  • Prepare and present compelling analytical reports and presentations and effectively communicate (both in writing and verbally) complex concepts to sales team audiences
  • Evaluate and project manage the implementation of new tools and technologies to improve workflows

What you'll bring

  • Bachelor’s degree in Business, Marketing, Statistics, Economics or other quantitative discipline
  • 6-8 years of work experience, with 2+ in consulting, finance, or operations
  • Passionate self-starter with an entrepreneurial spirit who is able to work independently with limited oversight, manage ambiguity, and adapt to changing business needs
  • Experience managing direct reports including hiring, on-boarding, training, delegation, and performance management
  • Proven ability to manage cross-functional projects involving multiple stakeholders
  • A ‘driver’ with a ‘get it done’ attitude who can proactively anticipate business needs
  • Experience managing multiple competing priorities with a sense of urgency
  • A logical and systematic approach to operational processes and analytical tasks with a strong attention to detail
  • Ability to think critically and solve problems
  • Excellent oral, written, and presentation skills, as well as ability to communicate effectively across multiple organizational levels and roles
  • Expert in Excel, comfort with Salesforce a plus


1stdibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world's leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect,, Shutterfly, and Twitter.


1stdibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.