{"id":462,"date":"2022-04-14T18:43:04","date_gmt":"2022-04-14T18:43:04","guid":{"rendered":"https:\/\/www.1stdibs.com\/about\/?page_id=462"},"modified":"2022-05-12T19:59:33","modified_gmt":"2022-05-12T19:59:33","slug":"promise","status":"publish","type":"page","link":"https:\/\/www.1stdibs.com\/about\/fr\/promise\/","title":{"rendered":"La promesse 1stDibs"},"content":{"rendered":"\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.1stdibs.com\/about\/wp-content\/uploads\/2020\/07\/promisehero-scaled.jpg\" alt=\"promisehero\" itemprop=\"image\" height=\"810\" width=\"2560\" title=\"promisehero\" onerror=\"this.style.display='none'\"  \/>\n\t<h1>La promesse que nous vous faisons<\/h1>\n\t<h3>1stDibs s&rsquo;engage \u00e0 assurer votre satisfaction et votre tranquillit\u00e9 d&rsquo;esprit \u00e0 chaque achat. Nous sommes une communaut\u00e9 de passionn\u00e9s de design, et c&rsquo;est tout naturellement que notre \u00e9quipe s&rsquo;efforce de faire de votre exp\u00e9rience un v\u00e9ritable plaisir.<\/h3>\n\t<h2>Vendeurs valid\u00e9s par des experts<\/h2>\n\t<p>Nous veillons \u00e0 ce que chacun de nos vendeurs adh\u00e8re \u00e0 des normes strictes en mati\u00e8re de service et de qualit\u00e9. Il s&rsquo;agit l\u00e0 d&rsquo;un aspect essentiel qui nous permet de garantir l&rsquo;int\u00e9grit\u00e9 de nos offres.<\/p>\n<p><a href=\"#vettedsellers\">EN SAVOIR PLUS<\/a><\/p>\n\t<h2>Paiement en toute confiance<\/h2>\n\t<p>Pour simplifier vos achats, nous acceptons plusieurs modes de paiement et nous vous prot\u00e9geons pleinement contre les risques de fraude.<\/p>\n<p><a href=\"https:\/\/support.1stdibs.com\/s\/article\/Checking-Out-on-1stdibs?_ga=2.107748678.579186719.1595861642-1939235644.1568918953&amp;_gac=1.213182112.1595256130.EAIaIQobChMIlszC89nP6gIVV-DICh2bEQhnEAQYBSABEgIZMvD_BwE\">EN SAVOIR PLUS<\/a><\/p>\n\t<h2>Garantie d&rsquo;alignement des prix<\/h2>\n\t<p>Si vous constatez qu&rsquo;un vendeur propose le m\u00eame article moins cher ailleurs, nous nous alignons sur le prix.<\/p>\n<p><a href=\"#pricematch\">EN SAVOIR PLUS<\/a><\/p>\n\t<h2>Assistance exceptionnelle<\/h2>\n\t<p>Nos sp\u00e9cialistes d\u00e9di\u00e9s r\u00e9pondront \u00e0 toutes vos questions et vous accompagneront lors de vos commandes.<\/p>\n<p><a href=\"https:\/\/support.1stdibs.com\/s\/?_ga=2.106634823.579186719.1595861642-1939235644.1568918953&amp;_gac=1.208268582.1595256130.EAIaIQobChMIlszC89nP6gIVV-DICh2bEQhnEAQYBSABEgIZMvD_BwE\">EN SAVOIR PLUS<\/a><\/p>\n\t<h2>Annulation facile<\/h2>\n\t<p>Vous disposez d&rsquo;un d\u00e9lai de r\u00e9flexion de 24 heures pour reconsid\u00e9rer votre achat, sans aucune condition.<\/p>\n<p><a href=\"https:\/\/support.1stdibs.com\/s\/article\/Cancellation-Policy?_ga=2.101972293.579186719.1595861642-1939235644.1568918953&amp;_gac=1.3293700.1595256130.EAIaIQobChMIlszC89nP6gIVV-DICh2bEQhnEAQYBSABEgIZMvD_BwE\">EN SAVOIR PLUS<\/a><\/p>\n\t<h2>Protection acheteur<\/h2>\n\t<p>Si l&rsquo;article livr\u00e9 n&rsquo;est pas conforme \u00e0 la description, nous nous efforcerons, avec vous et le vendeur, de rem\u00e9dier \u00e0 la situation.<\/p>\n<p><a href=\"#buyerprotection\">EN SAVOIR PLUS<\/a><\/p>\n\t<h2>Livraison assur\u00e9e dans le monde entier<\/h2>\n\t<p>Nous nous associons aux principaux services d&rsquo;exp\u00e9dition afin d&rsquo;offrir une livraison enti\u00e8rement assur\u00e9e, presque partout dans le monde.<\/p>\n<p><a href=\"https:\/\/support.1stdibs.com\/s\/article\/Shipping-Overview?_ga=2.101972293.579186719.1595861642-1939235644.1568918953&amp;_gac=1.3293700.1595256130.EAIaIQobChMIlszC89nP6gIVV-DICh2bEQhnEAQYBSABEgIZMvD_BwE\">EN SAVOIR PLUS<\/a><\/p>\n\t<p>Vendeurs valid\u00e9s par des experts<\/p>\n\t<p>Notre \u00e9quipe d&rsquo;experts du secteur \u00e9value minutieusement tous les vendeurs et les fabricants afin de garantir que les offres publi\u00e9es sur 1stDibs sont de qualit\u00e9 et propos\u00e9es par des professionnels exp\u00e9riment\u00e9s.<\/p>\n\t<p><a href=\"https:\/\/www.1stdibs.com\/about\/fr\/vetted-sellers\/\">EN SAVOIR PLUS<\/a><\/p>\n\t<p>Garantie d&rsquo;alignement des prix<\/p>\n\t<h3>Nous attendons de tous nos vendeurs qu&rsquo;ils proposent leur prix le plus bas. Si vous d\u00e9couvrez que le m\u00eame article est vendu moins cher ailleurs, nous nous alignons sur le prix.<\/h3>\n\t<ul>\n<li>La garantie d&rsquo;alignement des prix s&rsquo;applique au prix courant pratiqu\u00e9 par le m\u00eame vendeur pour le m\u00eame article.<\/li>\n<li>Pour b\u00e9n\u00e9ficier de la garantie, envoyez \u00e0 notre \u00e9quipe d&rsquo;assistance \u00e0 la client\u00e8le une preuve du prix courant inf\u00e9rieur dans les sept jours calendaires suivant l&rsquo;achat.<\/li>\n<\/ul>\n<p>Pour en savoir plus sur la garantie d&rsquo;alignement des prix, veuillez <a href=\"https:\/\/www.1stdibs.com\/fr\/contact\/\">nous contacter<\/a>.<\/p>\n\t<p>Protection acheteur<\/p>\n\t<h3>Dans le cas improbable o\u00f9 vous recevriez un article sensiblement diff\u00e9rent de celui d\u00e9crit sur notre site ou qui aurait \u00e9t\u00e9 endommag\u00e9 pendant le transport, nous nous efforcerons, avec vous et le vendeur, de rem\u00e9dier \u00e0 la situation.<\/h3>\n\t<h2>Votre achat <em>est \u00e9ligible<\/em> \u00e0 la protection acheteur dans les cas suivants\u00a0:<\/h2>\n\t<ul>\n<li>La commande a \u00e9t\u00e9 pass\u00e9e en ligne par le biais de notre syst\u00e8me de paiement s\u00e9curis\u00e9.<\/li>\n<li>L&rsquo;article est sensiblement diff\u00e9rent de la description, a \u00e9t\u00e9 endommag\u00e9 pendant le transport ou n&rsquo;est jamais arriv\u00e9.<\/li>\n<li>Vous avez signal\u00e9 le probl\u00e8me dans les sept jours calendaires suivant la date de livraison (ou la date de livraison contractuelle, pour les articles non livr\u00e9s).<\/li>\n<li>Remarque\u00a0: si vous avez des doutes quant \u00e0 l&rsquo;authenticit\u00e9, vous pouvez signaler le probl\u00e8me \u00e0 tout moment pour examen.<\/li>\n<\/ul>\n\t<h2>Votre achat <em>n&rsquo;est pas \u00e9ligible<\/em> \u00e0 la protection acheteur dans les cas suivants\u00a0:<\/h2>\n\t<ul>\n<li>Vous retournez un article conforme \u00e0 la description et qui n&rsquo;a pas \u00e9t\u00e9 endommag\u00e9 pendant le transport. (Notez que vous pouvez toujours retourner l&rsquo;article si la politique de retours du vendeur le permet ou, pour les acheteurs bas\u00e9s dans l&rsquo;UE, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne et \u00e0 notre <a href=\"https:\/\/www.1stdibs.com\/about\/fr\/user-agreement\/\">contrat utilisateur<\/a>.)<\/li>\n<li>Vous avez choisi d&rsquo;organiser vous-m\u00eame le transport ou le retrait de l&rsquo;article en personne.<\/li>\n<\/ul>\n\t\t\t<a href=\"https:\/\/www.1stdibs.com\/fr\/contact\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tNOUS CONTACTER\n\t\t\t\t\t<\/a>\n\t<p><em>1stDibs se r\u00e9serve le droit de mettre \u00e0 jour ou de modifier \u00e0 tout moment les conditions de cette garantie. La promesse 1stDibs ne s&rsquo;applique pas aux ventes sur notre march\u00e9 NFT.<\/em><\/p>\n<p><a href=\"https:\/\/www.1stdibs.com\/about\/fr\/user-agreement\/\">Consulter notre contrat utilisateur<\/a><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>La promesse que nous vous faisons 1stDibs s&rsquo;engage \u00e0 assurer votre satisfaction et votre tranquillit\u00e9 d&rsquo;esprit \u00e0 chaque achat. Nous sommes une communaut\u00e9 de passionn\u00e9s de design, et c&rsquo;est tout naturellement que notre \u00e9quipe s&rsquo;efforce de faire de votre exp\u00e9rience un v\u00e9ritable plaisir. Vendeurs valid\u00e9s par des experts Nous veillons \u00e0 ce que chacun de [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-promise.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-462","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La promesse 1stDibs - 1stDibs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.1stdibs.com\/about\/fr\/promise\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La promesse 1stDibs - 1stDibs\" \/>\n<meta property=\"og:description\" content=\"La promesse que nous vous faisons 1stDibs s&rsquo;engage \u00e0 assurer votre satisfaction et votre tranquillit\u00e9 d&rsquo;esprit \u00e0 chaque achat. 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