{"id":326,"date":"2020-08-11T12:51:24","date_gmt":"2020-08-11T12:51:24","guid":{"rendered":"https:\/\/www.1stdibs.com\/about\/?page_id=326"},"modified":"2024-06-07T20:03:49","modified_gmt":"2024-06-07T20:03:49","slug":"ourpromise","status":"publish","type":"page","link":"https:\/\/www.1stdibs.com\/about\/ourpromise\/","title":{"rendered":"1stDibs Promise"},"content":{"rendered":"\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.1stdibs.com\/about\/wp-content\/uploads\/2020\/07\/promisehero-scaled.jpg\" alt=\"promisehero\" itemprop=\"image\" height=\"810\" width=\"2560\" title=\"promisehero\" onerror=\"this.style.display='none'\"  \/>\n\t<h1>Our Promise to You<\/h1>\n\t<h3>1stDibs is committed to your satisfaction and peace of mind with every purchase. We are a community of design enthusiasts, and our team is dedicated to making your shopping experience a delight.<\/h3>\n\t<h2>Authenticity Guarantee<\/h2>\n\t<p>In the unlikely event there&#8217;s an issue with an item&#8217;s authenticity, contact us within 1 year for a full refund.<\/p>\n<p><a href=\"https:\/\/support.1stdibs.com\/hc\/en-us\/articles\/20416652048027\">MORE INFORMATION<\/a><\/p>\n\t<h2>Money-Back Guarantee<\/h2>\n\t<p>If your item is not as described, is damaged in transit, or does not arrive, contact us within 7 days for a full refund.<\/p>\n<p><a href=\"#buyerprotection\">LEARN MORE<\/a><\/p>\n\t<h2>24-Hour Cancellation<\/h2>\n\t<p>You have a 24-hour grace period in which to reconsider your purchase, with no questions asked.<\/p>\n<p><a href=\"https:\/\/support.1stdibs.com\/hc\/en-us\/articles\/14544967384731\">LEARN MORE<\/a><\/p>\n\t<h2>Vetted Professional Sellers<\/h2>\n\t<p>Our world-class sellers must adhere to strict standards for service and quality, maintaining the integrity of our listings.<\/p>\n<p><a href=\"#vettedsellers\">LEARN MORE<\/a><\/p>\n\t<h2>Price-Match Guarantee<\/h2>\n\t<p>If you find that a seller listed the same item for a lower price elsewhere, we&#8217;ll match it.<\/p>\n<p><a href=\"#pricematch\">LEARN MORE<\/a><\/p>\n\t<h2>Trusted Global Delivery<\/h2>\n\t<p>Our best-in-class carrier network provides specialized shipping options worldwide, including custom delivery.<\/p>\n<p><a href=\"https:\/\/support.1stdibs.com\/hc\/en-us\/articles\/14516879314587\">LEARN MORE<\/a><\/p>\n\t<p>Vetted Professional Sellers<\/p>\n\t<p>Our in-house team of industry experts evaluates all sellers and makers to ensure their listings are high-quality, enabling us to maintain the integrity of our listings.<\/p>\n\t<p><a href=\"https:\/\/www.1stdibs.com\/about\/vetted-sellers\/\">LEARN MORE<\/a><\/p>\n\t<p>Price-Match Guarantee<\/p>\n\t<h3>We expect all our sellers to offer their lowest price. If you discover the same item listed for less by the same seller elsewhere, we&#8217;ll match the price.<\/h3>\n\t<ul>\n<li>The Price-Match Guarantee applies to advertised list prices by the same seller for the same item.<\/li>\n<li>To qualify for our Price-Match Guarantee, contact our Customer Support team with a copy of the lower advertised list price within 7 calendar days of purchasing.<\/li>\n<\/ul>\n<p>For more information on our Price-Match Guarantee <a href=\"https:\/\/www.1stdibs.com\/contact\/\">Contact Us<\/a><\/p>\n\t<p>Money-Back Guarantee<\/p>\n\t<h3>In the unlikely event that your item is not as described, is damaged in transit, or does not arrive, contact us within 7 days for a full refund.<\/h3>\n\t<h2>Your purchase <em>is eligible <\/em>if:<\/h2>\n\t<ul>\n<li>The order was placed online through our secure checkout<\/li>\n<li>The item is significantly different than described, was damaged in transit or never arrived<\/li>\n<li>You reported the issue within 7 calendar days of the delivery date (or the promised delivery date, for non-delivered items)<\/li>\n<\/ul>\n\t<h2>Your purchase <em>is not eligible <\/em>if:<\/h2>\n\t<ul>\n<li>You are returning an item that was accurately described and not damaged in transit. (Note that in these cases, you may still be able to return the item if permitted under the seller&#8217;s stated return policy or, for EU-based buyers, in accordance with EU law and our <a href=\"https:\/\/www.1stdibs.com\/about\/user-agreement\/\">User Agreement<\/a>)<\/li>\n<li>You elected to arrange your own shipping or retrieve the item in-person<\/li>\n<\/ul>\n\t\t\t<a href=\"https:\/\/www.1stdibs.com\/contact\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\tCONTACT US\n\t\t\t\t\t<\/a>\n\t<p>1stDibs reserves the right to update or modify the terms of our <a href=\"https:\/\/support.1stdibs.com\/hc\/en-us\/articles\/14552578793371\">Money-Back Guarantee<\/a> policy at any time.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Our Promise to You 1stDibs is committed to your satisfaction and peace of mind with every purchase. We are a community of design enthusiasts, and our team is dedicated to making your shopping experience a delight. 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