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Concierge Service Specialist (German Speaking)

*$1000 Sign on bonus for qualified candidates & Remote Friendly Environment*

1stDibs is seeking German-Speaking Customer Service Specialists in the Denver, CO, and NY metropolitan areas (NJ and CT are considered). You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Service Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team!

The compensation is $22.00 per hour plus the potential for overtime based on business needs and your work schedule will be Monday- Friday 9am-6pm. This role can be remote-friendly based on performance.

Candidates must live within a commutable distance to our NYC / Denver office as eventually, this role will be required to be in the office 5 days a week. 

 

What you’ll do

  • Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
  • Resolve customer issues using critical thinking and customer support skills
  • Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
  • Support Sales and Account Managers with all aspects of their customer and dealer relationships
  • Communicate procedures, policies and effectively manage expectations
  • Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

What you'll bring

  • 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
  • Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
  • Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
  • Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
  • Strong time management skills and the ability to prioritize
  • Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
  • Always thinking about the department/company goals and always willing to step up and help out
  • Experience with SalesForce and/or other CRM systems
  • Luxury goods experience a strong plus
  • Bi-lingual in English and German is required

 

 

About 1stDibs

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, fine jewelry, watches and fashion.1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

1stDibs is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Any new or current team members will be temporarily working remotely until our offices reopen, at which point all employees are expected and required to return physically to the office.

For additional information about location requirements, please discuss with the hiring team following submission of your application.