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Dealer Operations Associate - UK

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Ebay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

 

Our ever expanding international business is now operating from Wyboston Lakes in Bedfordshire and we are seeking motivated self starters with an entrepreneurial mindset and adaptable attitude to join our UK office. We pride ourselves on our open minded approach and inclusive environment, encouraging all of our staff to contribute to the improvement of our service and the business as a whole.

We are now seeking a Dealer Operations Associate to become the first member of our Dealer Performance team here in our EU headquarters. Working closely with and being initially supported by the US team, this is an outstanding opportunity to establish yourself within the business and become an integral part of a function that will grow exponentially. You will assist with the compliance of internal policies and best practices. The ideal candidate is a quick-thinking problem-solver, a collaborative team member, and must excel at working with people to establish, build and maintain relationships.

We are looking for a highly motivated, resourceful analytical thinker who can identify areas of focus and execute action plans for improvement. The role will focus on delivering feedback and best practices to dealers to improve their performance on 1stdibs. This individual must be able to quickly and appropriately resolve dealer escalations and to remain professional and helpful under pressure.

What you’ll do

  • Utilize internal tools to read and review dealer-buyer communications
  • Provide strategic guidance to surface opportunities for dealer improvement and promote dealer success
  • Thoroughly and clearly communicate policies, procedures, and expectations to dealers through emails and phone call follow up
  • Track and maintain follow-up with dealers from the beginning to the end of any established case, issue, or concern
  • Collaborate with internal departments including account management and order support to ensure positive transactional experiences
  • Other responsibilities as needed

Who you’ll bring

  • At least 2 years of experience in an e-commerce or start-up environment
  • Demonstrated ability to identify issues and superior problem solving skills to determine resolution
  • Strong research and information gathering skills
  • Attention to detail, logical thought process, goal-oriented approach
  • Ability to thrive in a self-directed, fast-paced environment where priorities change quickly
  • Experience with ticketing software, particularly Salesforce, a plus
  • Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions
  • Comfort communicating with clients over the phone
  • Proficiency in Excel, Word, Google Docs and Powerpoint required; SQL experience a plus