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Domestic Logistics Specialist

1stdibs.com is hiring a brand new Domestic Logistics Specialist to join our unflappable, diligent Logistics team (which also holds the record for winning our Halloween Costume Contest!)

In this role, you’ll work to ensure timely delivery of assigned online orders made through 1stdibs. Reporting to the Logistics Manager, you’ll own orders and process, and work with an awesome team, to ensure the logistics process is successful from pre-checkout to delivery.

In essence, you will operate within a complex logistics network aiming to deliver a seamless experience for customers and dealers around the world.

What you’ll do

  • 1stdibs Shipments (White Glove, Freight, and Parcel):
    • Help determine the best carrier and method for a particular shipment, quoting and registering shipments with carriers.
    • Obtain accurate tracking updates, then surface them to customers, dealers, and internal support teams
    • Proactively monitor shipment statuses and follow up on issues requiring intervention
    • Escalate carrier issues (quoting/ pricing, OTD, responsiveness, etc.)
    • Testing carriers
  • In transit Shipping Update:
    • Using spreadsheets and internal tools to track and monitor 1stdibs shipment from confirmation to delivery.
    • Communicate delay and changes in delivery to internal teams
    • Maintaining Order Management details from start to finish
  • Support Internal Process Tied to Logistics:
    • Maintaining tracking information, shipping data accuracy, and internal process documents to ensure effective process flow between team members and departments.
    • Customer/ Dealer Logistics inquiries, including quotes, tracking information, information update, and custom shipping requests such as expedited or consolidated shipments.
    • Troubleshoot shipping exception. (in transit damage, buyer protection case, carrier issue, Buyer and Dealer issues, etc)

What you’ll bring

  • The ability to work Monday through Friday, 11:00am to 7:30pm
  • BA/BS degree
  • 2-3 years’ experience in logistics, operations or supply-chain
  • Thoroughness and attention to detail
  • Intermediate Microsoft Excel skills
  • A passion for process improvement
  • Strong interpersonal and communication skills, with the ability to build and maintain strong relationships internally and externally
  • E-commerce experience a plus

 

1stdibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world's leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Amazon, Google, eBay, Mlb.com, PayPal, and Twitter.

 

1stdibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.