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EU Carrier Manager

1stDibs is seeking a leader to help expand our carrier network to support growth initiatives. As Carrier Manager, you will be instrumental in assisting to identify and implement providers as our business continues to expand internationally. While this position has broad scope, the EU and UK are areas of focus. 

We are seeking an individual to refine our group of in-home, freight, specialty, and parcel carriers and complementary service providers to assemble a best-in-class Logistics offering for all of our categories. The ideal candidate is an industry professional who can identify providers with the optimal mix of cost, speed, service, and technology to deliver the best customer experiences.

What you'll do:

  • Identify new service providers and assess current stable of providers to find the optimal mix to serve internal and external customers’ needs and meet business goals and requirements
  • Refine onboarding program for new service providers
  • Manage pilot programs with new providers
  • Negotiate terms of agreements and contracts with service providers
  • Oversee regular meetings with service providers and operations teams
  • Schedule periodic business reviews with existing service providers to review performance
  • Identify potential synergies across providers to create more seamless experiences
  • Mentor providers to create win-win growth strategies
  • Solicit feedback from internal stakeholders to ensure provider strategies align with goals
  • Work with Product team to identify improvements to platform and foster implementation of provider technologies
  • Advocate and evangelize for 1stDibs Logistics

About You:

  • You have 3-7 years experience in Logistics, preferably with a variety of roles and responsibilities, including related to transportation service providers. 
  • Experience with transportation and handling of fine art, furniture/home goods, and high value items is a plus
  • Experience with digital and ecommerce is a plus
  • You have a thorough understanding of industry terms and norms
  • You can effectively identify and define service requirements and translate them into measurable SLAs, SOPs, operating protocols, etc.
  • Experience negotiating contracts and agreements is a plus
  • You are a critical thinker and love solving complex problems
  • You can balance strategic goals and operational details
  • You have an ability to understand analytics and use data to manage service providers
  • You can communicate effectively across all levels of organizations, as a speaker, writer, and listener
  • You have a track-record of developing strong working relationships with service providers
  • You are organized, can work autonomously, and manage your time efficiently
  • You have a Bachelor’s degree (or equivalent work experience)
  • You are fluent in English and preferably, German and/or French

 

1stDibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world's leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stDibs is a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

1stDibs is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Any new or current team members will be temporarily working remotely until our offices reopen, at which point all employees are expected and required to return physically to the Wyboston office.

For additional information about location requirements, please discuss with the hiring team following submission of your application.