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IT Support Specialist

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Ventures Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Ebay, Gilt, Google, FreshDirect, Mlb.com, Venmo, and Twitter.

 

We're looking for a motivated, self-starting individual to join our growing team. The ideal candidate will have experience working in the IT field, possess the ability to learn new technologies and work in a team environment.  This person will be customer centric, have solid written/oral communication skills, and have the ability to multi-task in this fast paced, customer driven environment. 

If you join our team, you'll primarily be responsible for receiving incoming service tickets, resolving the technical issues, and communicating with internal teams throughout the process.

What you’ll do

  • Assist with new employee onboarding including set-up of user accounts, software, and hardware
  • Under minimal supervision, provide assistance, coordination, follow-up on customer issues, and real-time desktop support
  • Provide desktop support including problem recognition, research, isolation and resolution steps for system and application software, hardware, and peripherals
  • Able to identify and organize tickets according to priority
  • Distribute tickets to engineers and technicians
  • Identify, diagnose, and resolve Level One problems for users
  • Deliver, tag, set up, and assist in the configuration of end-user desktop hardware, software, and peripherals
  • Set-up, maintenance, and troubleshooting of teleconferencing equipment
  • Diagnose and resolve end-user network or local printer problems, hardware problems and e-mail, Internet, dial-in, and local-area network access problems
  • Coordinate timely repair of computer equipment covered by third-party vendor maintenance agreements
  • Perform minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
  • Troubleshooting day-to-day user issues

What you'll bring

  • 2-5 years of experience
  • Expertise in OS X
  • Comfortable in a mixed, though primarily Mac environment
  • Customer service mindset
  • Strong organizational skills and ability to multitask
  • Strong communication skills
  • Ability to adjust quickly to changing priorities and make decisions with limited information in a fast-paced environment
  • Familiarity with Google Apps a plus
  • Familiarity with Atlassian Jira a plus