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Marketplace Compliance Specialist

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Ebay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

 

1stdibs is seeking a Marketplace Compliance Specialist to assist with the compliance of internal policies and best practices. The ideal candidate is a quick-thinking problem-solver, a collaborative team member, and must excel at working with people to establish, build and maintain relationships.

We are looking for a highly motivated, resourceful, analytical thinker who can identify areas of focus and execute action plans for improvement. The role will focus on delivering feedback and best practices to dealers to improve their performance on 1stdibs. This individual must be able to quickly and appropriately resolve dealer escalations and to remain professional and helpful under pressure.

What you’ll do

  • Utilize internal tools to read and review dealer-buyer communications
  • Provide strategic guidance to surface opportunities for dealer improvement and promote dealer success
  • Thoroughly and clearly communicate policies, procedures, and expectations to dealers through emails and phone call follow up
  • Serve as a point of escalation for Ops team as well as for other front-line teams, including Support and Account Management.
  • Track and maintain follow-up with dealers from the beginning to the end of any established case, issue, or concern

What you'll bring

  • B.A./B.S. required
  • 2-3 years of experience in a client-facing role, preferably in an e-commerce or startup environment
  • Outstanding communication and conflict resolution skills, both verbal and written
  • Diplomatic in the face of resistance and objections
  • Demonstrated ability to identify issues and superior problem-solving skills to determine resolution
  • Attention to detail, logical thought process, goal-oriented approach
  • Experience with ticketing software, particularly Salesforce, a plus
  • Proficiency in Excel; SQL experience a plus