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Marketplace Trust Associate

Our international business is growing rapidly and we are seeking a Marketplace Trust Associate to join our UK team, based in Wyboston Lakes in Bedfordshire.

This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. This position is designed for a new/recent graduate or post-graduate professional with 1-3 years’ work experience.

What you’ll do

  • Review, respond to, and effectively negotiate customer disputes
  • Serve as a point of escalation for front-line teams, including Support
  • Interpret, and enforce 1stdibs policies for buyers, dealers, and internal 1stdibs teams
  • Use exceptional judgement and intuition to mitigate financial and operational risk
  • Develop and execute internal and external processes for responding to policy violations
  • Contribute to the development of policies and features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs

What you’ll bring

  • 1-3 years’ professional work experience
  • Experience and/or interest in risk management in e-commerce is a plus
  • Excellent verbal and written communication skills
  • Web savvy with strong analytical and research skills
  • Exceptional judgment and critical thinking skills
  • Can set work priorities in ambiguous and rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Experience with luxury goods is a plus
  • BA/BS degree

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage and contemporary furniture, jewelry, vintage fashion, and fine art.
 
Backed by Benchmark Capital, Index Ventures, Spark Capital, and Alibaba Group, 1stdibs is led by a team of expert curators and seasoned internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, and Twitter.