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Marketplace Trust Associate

As the 1stdibs marketplace continues to expand, it’s imperative that we maintain the integrity of our business: enter, Marketplace Trust. Working for the Marketplace Trust team allows for a chance to collaborate with external restorers, the 1stdibs art and design research team, external experts in art and design, and both buyers and sellers of luxury products on a daily frequency. 

Our vision is to empower 1stdibs customer-facing teams to quickly and fairly resolve disputes related to on-platform transactions, balancing the core marketplace values, customer preference, respect for our dealers’ transaction policies, and while ensuring scalable/responsible practices that prevent 1stdibs from incurring undue financial loss.

This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. 

What you’ll do

  • Review, respond to, and effectively negotiate customer disputes
  • Serve as a point of escalation for front-line teams, including Support
  • Interpret, and enforce 1stdibs policies for buyers, dealers, and internal 1stdibs teams
  • Use exceptional judgement and intuition to mitigate financial and operational risk
  • Develop and execute internal and external processes for responding to policy violations
  • Contribute to the development of policies and features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs

What you’ll bring

  • Excellent verbal and written communication skills
  • Web savvy with strong analytical and research skills
  • Exceptional judgment and critical thinking skills
  • Can set priorities in ambiguous and rapidly changing situations
  • Comfortable contributing to a collaborative team environment

Not a requirement, but a plus!

  • Experience with luxury goods
  • Experience and/or interest in risk management in e-commerce

 

1stdibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world's leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Amazon, Google, eBay, Mlb.com, PayPal, and Twitter.

 

1stdibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.