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Senior Customer Support Specialist - (German Speaking)

Our ever-expanding international business is now operating from Wyboston Lakes in Bedfordshire and we are seeking motivated self-starters with an entrepreneurial mindset and adaptable attitude to join our UK office. We pride ourselves on our open-minded approach and inclusive environment, encouraging all of our staff to contribute to the improvement of our service and the business as a whole.

As our marketplace continues to expand, and move into new markets, we are seeking ambitious, hard-working, smart, tech-savvy applicants with superior communication skills (verbal and written) in both English and German to support this growth and to provide a winning customer service experience. The Senior Customer Support Specialist (German language), is an exciting new role which will help us build a solid foundation to build our German-language customer support team. This person will be cross-functional helping high net worth customers interact with non-German speaking dealers, assisting VIP German-speaking clients, and facilitating Logistics support when delivery questions arise. The team is continually making improvements and taking on new projects, and we’re looking for driven self-starters who will help us to tackle these challenges and stay on top of the competition.

Our Marketplace Support is a globally integrated team, with headquarters in NYC, and works in tandem with our account management and logistics teams both here in the UK and New York. You will be fully supported by our management team and given a platform to thrive and develop within this role.

Your responsibilities

  • Ensure that the customer receives an exceptional level of service in every interaction
  • Provide customer and technical support via email and phone
  • Translate all communication between German-based customers and dealers
  • Assist with delivery-related issues in German and English
  • Provide light sales support to VIP buyers based in Germany
  • Research and identify new cases created by customers
  • Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
  • Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)
  • Attend and contribute to a variety of team meetings, ranging from company-wide to strategy and brainstorming sessions within the group
  • Work closely with product team to identify, report and document system bugs.

What you'll bring

  • Fluency in both English and German, written and spoken is a must for all candidate applicants, as well as an understanding of the cultural minutiae of each market
  • 2+ years in customer service or sales support
  • Strong communication skills (written and verbal)
  • Strong problem-solving skills
  • Excellent customer-facing skills and an appreciation of a service role
  • Experience with SalesForce and/or other CRM systems
  • Luxury goods experience a strong plus 
  • Basic understanding of logistics and importation regulations into Germany would be a plus
  • French language skills would also be an advantage

 

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.