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Senior Salesforce Associate

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, vintage furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stdibs is a unique blend of expert curators and seasoned Internet executives from companies including Ebay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.

 

We’re looking for a Senior Salesforce Associate to help us optimize our use of Salesforce at 1stdibs.  This person will be responsible for the configuration, customization, and day-to-day support of our Salesforce.com CRM platform across sales, account management and service functions.

The ideal candidate will have experience working cross-functionally with stakeholders, documenting functional requirements, architecting systems, constructing test cases, building configuration, and deploying functionality within Salesforce. This candidate will have 4 to 6 years of experience as a Salesforce Administrator, with a solid track record of architecting and deploying Salesforce at the enterprise level.

What you’ll do

  • Advance and maintain the enterprise-wide CRM implementation to accelerate delivery of innovative, high quality solutions to meet the company’s needs
  • Work with with Salesforce team to manage and prioritize ongoing support requests and administrative needs of users across different departments
  • Translate business requirements into working solutions using a combination of Salesforce configuration and custom development approaches
  • Stay up-to-date on upcoming versions of Salesforce and applications to inform recommendations on system scalability and sustainability
  • Optimize our use of Salesforce and integrated applications through initiatives to improve testing, implementation, documentation and company training
  • Create (design, document, build) and manage (test, deploy) custom objects, fields, formulas, validation rules, custom workflow, approval processes, and other enhancements to CRM
  • Audit, uncover and resolve data quality issues

What you’ll bring

  • BS in Computer Science or related field, or equivalent experience
  • 4-6 years Salesforce administration experience (across sales, marketing and service functions) leading technical implementation, day-to-day operations, and long-term maintenance of Salesforce at the enterprise level
  • Formal Salesforce certification – Salesforce Administrator (201) and/or Developer (401)
  • Strong quantitative and analytical skills
  • Data experience, from data entry to data cleansing in Microsoft Excel and other tools
  • A passion for problem-solving
  • Proven success and complete comfort working for high growth, fast-paced, rapidly changing, team-oriented environments
  • Prior management consulting experience is a plus