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Trust & Safety Associate

1stdibs is the world’s largest curated and vetted marketplace for luxury items. As the marketplace continues to expand, so do global threats of fraud and abuse. 

As a Trust & Safety Associate you will be on the front lines of our fraud prevention strategy, identifying incoming risks and investigating potential fraudulent behavior as it occurs. You will use your critical thinking skills to outsmart the fraudsters in real time, while also maintaining the top level of customer service our clients expect. Ingenuity, resourcefulness and curiosity will be key to your success. This role is perfect for someone with a natural desire to investigate wrong-doing and seek out the truth. 

1stdibs Marketplace Trust Associate is a cross-disciplinary position based in the 1stdibs Denver office that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. This position is designed for a professional with 1-3 years’ work experience.

What you’ll do

  • Review incoming orders to identify suspicious account activity 
  • Conduct comprehensive investigations of suspected fraudulent transactions and identify the risk profile associated with the order
  • Evaluate and make decisions about high risk transactions
  • Outreach to clients via phone and email to verify account details
  • Investigate and respond to chargeback disputes related to fraud
  • Execute and help refine the fraud prevention and order triage strategies 
  • Monitor client activity to maintain the safety and integrity of the marketplace
  • Serve as a point of contact for front-line teams, including direct support of clients
  • Interpret and enforce 1stdibs policies for buyers, dealers, and internal 1stdibs teams

What you’ll bring

  • 1-3 years’ professional work experience
  • Ability to work one of the following schedules:
    • Friday-Tuesday 9am-6pm
    • Thursday-Monday 9am-6pm
  • Excellent verbal and written communication skills
  • Web savvy with strong analytical and research skills
  • Exceptional judgment and critical thinking skills
  • Ability to make decisions in ambiguous situations with high levels of risk
  • Ability to adapt to rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Experience with luxury goods is a plus

 

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers & consumers to find antiques, vintage furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stdibs is a unique blend of expert curators & seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, & Twitter.