Our Promise to You
1stDibs is committed to your satisfaction and peace of mind with every purchase. We are a community of design enthusiasts, and our team is dedicated to making your shopping experience a delight.
Authenticity Guarantee
In the unlikely event there's an issue with an item's authenticity, contact us within 1 year for a full refund.
Purchase Protection / Money-Back Guarantee
If your item is not as described, is damaged in transit, or does not arrive, contact us within 7 days for a full refund.
24-Hour Cancellation
You have a 24-hour grace period in which to reconsider your purchase, with no questions asked.
Vetted Professional Sellers
Our world-class sellers must adhere to strict standards for service and quality, maintaining the integrity of our listings.
Price-Match Guarantee
If you find that a seller listed the same item for a lower price elsewhere, we’ll match it.
Trusted Global Delivery
Our best-in-class carrier network provides specialized shipping options worldwide, including custom delivery.
Vetted Professional Sellers
Our in-house team of industry experts evaluates all sellers and makers to ensure their listings are high-quality, enabling us to maintain the integrity of our listings.
Price-Match Guarantee
We expect all our sellers to offer their lowest price. If you discover the same item listed for less by the same seller elsewhere, we'll match the price.
- The Price-Match Guarantee applies to advertised list prices by the same seller for the same item.
- To qualify for our Price-Match Guarantee, contact our Customer Support team with a copy of the lower advertised list price within 7 calendar days of purchasing.
For more information on our Price-Match Guarantee Contact Us
Purchase Protection / Money-Back Guarantee
In the unlikely event that your item is not as described, is damaged in transit, or does not arrive, contact us within 7 days for a full refund.
Your purchase is eligible if:
- The order was placed online through our secure checkout
- The item is significantly different than described, was damaged in transit or never arrived
- You reported the issue within 7 calendar days of the delivery date (or the promised delivery date, for non-delivered items)
Your purchase is not eligible if:
- You are returning an item that was accurately described and not damaged in transit. (Note that in these cases, you may still be able to return the item if permitted under the seller’s stated return policy or, for EU-based buyers, in accordance with EU law and our User Agreement)
- You elected to arrange your own shipping or retrieve the item in-person
1stDibs reserves the right to update or modify the terms of our Purchase Protection / Money-Back Guarantee policy at any time.